Reference

The legal terms behind your jom333 account

Every rule that governs an account sits on this page — eligibility under local law, how we hold your details, and the payment rails like Touch 'n Go eWallet, Boost and GrabPay that move money in and out.

Depends on local lawAccount terms in one placeWallet name matchingData requests by email

See What's Inside Read FAQ

Which rules apply where you live

jom333 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access on jom333 depends on local law, and everything written here applies only where local law permits. If a rule cannot run in your territory, that rule does not apply to you, and the rest of the policy still stands. We keep the account terms, the

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fair-use rules and the data wording on one page so you are not chasing four separate documents for a single answer. Money movement is where most questions start. You add funds with Touch 'n Go eWallet, Boost or GrabPay, or send a DuitNow transfer or an
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FPX online banking payment through Maybank2u. The wallet you register has to carry the same name as your account, and that is a policy rule rather than a preference: a mismatched name gets held until we confirm it with you. Eligibility follows local law too. Our
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verification step asks for the details it needs, and the wording on this page stays in plain English so you can check what you agreed to. When a change touches your account, we publish it here and flag it in the wallet area, so the version
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you read is the version running. The same terms cover whatever your account reaches — live tables such as Classic Blackjack and Live Dragon Tiger, the slot rooms, and the football markets on Super League Sportsbook. Where a clause here conflicts with a legal requirement in
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your region, the legal requirement wins. That is deliberate. We would rather trim our own wording than hold you to something that does not apply where you live.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACHING OUR DESK

Where to send a policy question

Question about a clause? The quickest route is the live chat window inside your account wallet — it opens whenever you are logged in, and whoever picks it up can pull up your account while you type. For anything you would rather put in writing, email works and we reply in the same thread. Bring your registered phone number or email so we can find the account without asking you twice.

Team online

Live chat

Open the chat window inside your account wallet while you are logged in. Whoever picks up can see your account, so ask about the clause directly instead of sending a screenshot.

Email

Write to us from the email registered on your account and we answer in the same thread, which keeps the whole exchange on record for you. Mention the clause you are asking about.

Account help

Locked out or switching phones? Ask for help with your sign-in and we re-run the verification step with you before anything on the account changes.

DATA AND ACCESS

How we hold your details

Your account holds your name, your contact details and the payment labels you have added, and nothing past what our verification step needs. Cookies stay minimal: a session cookie keeps you signed in, and clearing it in your browser settings does not touch your wallet balance. Sessions end when you sign out on a shared device, and a fresh OTP is required before any change to your payout details. Want a copy of what we hold, or want something corrected? Send that request from your registered email.

What we store

Name, contact details, the payment labels you added and the record of your sign-ins. We do not ask for documents beyond what the verification step needs to confirm who you are.

Cookies we set

A session cookie so you stay signed in, plus a small preference cookie that remembers your language. Clear both in your browser settings whenever you want; your wallet stays as it is.

Account security

Every sensitive change, whether a new payout wallet or a new phone, passes through an OTP sent to the number on file. Sign out on a shared device and the session ends with it.

Retention and requests

Records tied to your account stay while the account is open, then are cleared on the schedule local law sets. Ask for a copy or a correction from your registered email.

Legal questions you send us

The same handful of questions lands in our chat most weeks, so here they are with straight answers. Nothing on this page sits behind a login, and if your situation is not covered, ask — a clause that needs explaining usually needs rewording too. Bring the wording you are reading and we will point you to the part that answers it, or tell you plainly that it does not.

Account terms, eligibility under local law, how we handle your details and how to raise a dispute. Games, wallet and support all follow what is written here, so start on this page.

Yes. Access depends on local law and is available where local law permits, so a clause that cannot run in your region falls away there while the rest keeps applying to your account.

Send the request from the email registered on your account and we hand over what we hold — name, contact details, payment labels and your sign-in record — then correct anything that is wrong.

It is how we confirm the money is yours. A Touch 'n Go eWallet, Boost or GrabPay account held in a different name is paused at the point of payout until you confirm it with us.

Start with live chat while you are logged in, then put the same point in an email so it sits on record. Both routes reach the same team in the same thread.

Only that clause stops applying to you. Your account, wallet and sign-in stay exactly as they are, and we say so on this page rather than leaving you to guess.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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The legal terms behind your jom333 account

Where to send a policy question

Live chat

Email

Account help

How we hold your details

What we store

Cookies we set

Account security

Retention and requests

Legal questions you send us

01 What does this legal page cover?

02 Do the terms change if the law changes where I live?

03 Can I ask for a copy of the details you hold on me?

04 Why must my wallet name match my account name?

05 Who do I contact if I disagree with a decision on my account?

06 What happens to my account if a rule cannot apply in my country?

Legal

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