Account Verification That Protects Your Balance
Verification is the lock on your account, not a queue to fight through. We ask for a photo of your MyKad or passport and a selfie so the person withdrawing is the person who opened the account. That keeps a leaked password from emptying a balance nobody meant to expose. Upload both once from your phone and you can carry on in
the lobby while the check runs, with your account status updating in settings when the documents match.
- Prepare your documents — Have your MyKad or passport ready plus a clear selfie, and check that the name on the document matches your account details.
- Upload from your phone — Open account settings, choose verification and take the photos with your phone camera rather than scanning, so the text stays readable.
- Wait for the review — Our team checks the upload and updates your status; you can still use the lobby, but payouts wait until the names line up.
- Fix anything flagged — If a shot comes back unclear, resubmit just that document and support picks the review up again from where it stopped.